TERMS & CONDITIONS

PAYMENT

To commission a portrait, a deposit must be made before the drawing of the portrait can begin. Once the portrait is complete the remaining amount is due upon completion. I accept Credit Cards via a Stripe invoice for international payment and E transfer for CAD payments.

Most items are shipped within 3-5 business days from portrait completion.
Please be aware that I work on a first come first serve basis and waiting times can take up to 4 months so please contact me to make sure your portrait can be complete and delivered in the time you need.

SHIPPING

All orders are shipped to the address you provide. If the item is a gift, it can be shipped directly to the recipient. Please indicate the address at the time of the order.

RETURNS AND EXCHANGES

I don't accept returns, exchanges or cancellations of pet portrait commissions or prints. But please contact me if you have any problems with your order and I will do my best to resolve any issue(s). I strive for excellent feedback and customer service, so don't hesitate to message me with any issues.